Unable to Add Instagram Source
If you are unable to add an Instagram Business Account, Tagged/Collab Posts, Mention, Stories, OR Hashtag Source, and encounter errors similar to the samples below during the source-adding process, that indicates that your connection is experiencing issues and/or your Instagram account has not been connected correctly.
Error 1: NoInstagramBusiness — This error means that the account doesn't have any associated Instagram Business Account, OR the Instagram Business Account may have not been selected during the connection process.
Error 2: Please check the Connection for Facebook.... — This error means that the connection has been revoked by Meta/Facebook due to certain changes within your account.
TO FIX THIS:
Step 1. Please go to your 'Social Connections' page (https://app.curator.io/company/connections) and Disconnect the account that you're having issues with.
Step 2. Click "Yes" to confirm the revocation of access and then click "Reconnect".
Step 3. In the confirmation modal, click " Continue with Facebook". You'll then be redirected to Facebook's page.
Important: Please make sure that you are logged into the same account you are attempting to fix or reconnect.
Step 4. Click "Edit access".
Step 5. In the 'Edit requested access', all Instagram accounts and Facebook pages may be initially selected. However, you have the option to deselect all and then specifically choose the Instagram accounts you wish to connect, along with the associated Facebook Page(s) for those Instagram account(s) you selected.
Important:
- If you have multiple Instagram Business accounts and some are being used by your active sources, please make sure to keep these accounts selected during the reconnection process to preserve the connectivity to the existing sources you have.
- Make sure to also select the Facebook page that's linked/associated to the Instagram Business account you're trying to reconnect with Curator.
(If you're unsure about which Facebook page is linked to your Instagram account, you may refer to this guide: https://help.curator.io/article/178-confirming-instagram-business-connected-to-a-facebook-page. It includes instructions on 'How to confirm that a Facebook Page has a linked Instagram Business Account.' and check across your Facebook pages.) - Ensure that ALL access and permissions for the selected Instagram Business account(s) and their associated Facebook page(s) are enabled across all permission levels.
- Your view should match the sample below. If it doesn't, please reach out, and we'll take a look at it.
Step 6. Then, click the (X) to close.
Step 7. Click 'Continue as....' and you'll be redirected back to Curator.
And that's it, you should be able to add your source. If you have any troubles with the process or the issue still persists, please don't hesitate to contact us at support@curator.io.