Instagram Business Account Not Connecting

If you have an Instagram Business Account set up and linked to a Facebook page (per instructions here) but you can't connect it with Curator.IO then you may be experiencing a bug in the Facebook platform - this is a known bug that Facebook is working on - where sometimes an Instagram Business does not show up even though it's associated with a Facebook Page.

Facebook has recommended the following steps might solve the issues:

  1. Using the Instagram App or the facebook.com - convert the Instagram Business account back to a Private Instagram account 
  2. Goto facebook.com on a desktop computer (unfortunately, this can't be done the Instagram App) and convert the account back to an Instagram Business Account (see instructions here)
  3. Adding the connection again in the Curator.IO Admin (here https://admin.curator.io/company/connections)

If that doesn't work get in touch and we'll help try to debug the issue further.

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