Connection Problems

If you are having connection problems on your account, please try this:

STEP 1. Find the connection you're having issues with on your 'Social connections' page (https://app.curator.io/company/connections) and click Disconnect. 

If it's already disconnected, skip to Step 2.

STEP 2. Confirm by clicking Yes, then click Reconnect.

Before you proceed, please make sure you're logged into the same social media account you are reconnecting.

STEP 3.  Click " Continue with Facebook", and you'll then be redirected to Facebook.

STEP 4. Click "Edit access".

STEP 5. In the ' Edit requested access' section, all Instagram accounts and Facebook pages may be initially selected. You have the option to deselect any accounts or pages you don't want to connect, and specifically choose the Instagram accounts you wish to link along with their associated Facebook pages.

IMPORTANT :   

1. Maintaining Connections: If you have multiple Instagram Business accounts connected and currently being used by active sources, please keep them selected to maintain their connections.
2. Select Associated Facebook Pages: Make sure to select the Facebook pages linked to each of your enabled Instagram Business accounts. Selecting the associated Facebook page is essential. If you're unsure which Facebook pages are connected to your Instagram accounts, please refer to this guide for assistance.
3. Enable All Permissions: Verify that all permissions are enabled for the selected accounts and pages.

Your screen should look like the sample below. If it doesn't, please contact us for assistance.

STEP 6. Click the (X) to close.

STEP 7. Click 'Continue as....' to return to Curator.

STEP 8. Voila ! Your connection is now fixed.

IMPORTANT :  If you have both an Instagram Business account and a Facebook account connected in Curator, and they are linked to the same Facebook account, you must reconnect both whenever you reconnect one. 

This means that after following the steps above to reconnect either your Instagram or Facebook account, you should also reconnect the other to sync the updated permissions. Simply add the account again via Add connection on your Connections page, as the initial reconnection process has already been completed. See the screenshot below: