Connection Problems
The steps below are focused on resolving issues related to Instagram via Facebook connections.
If you’re having difficulties with X/Twitter connections, please refer to this guide: Fixing X/Twitter Connection.
For any concerns with other connections, please feel free to reach out to us, and we’ll gladly assist in resolving them. 😊
Let's get started!
STEP 1. Find the connection you're having issues with on your 'Social connections' page (https://app.curator.io/company/connections) and click Disconnect.
If it's already disconnected, skip to Step 2.
STEP 2. Click Reconnect.
Before you proceed, please make sure you're logged into the same social media account you are reconnecting.
STEP 3. Click " Continue with Facebook", and you'll then be redirected to Facebook.
STEP 4. In Facebook, click "Edit access".
STEP 5. In the 'Edit requested access' section, all Instagram accounts and Facebook pages will be selected by default. You can deselect any accounts or pages you don’t want to connect and choose only the Instagram accounts you wish to link, along with their associated Facebook pages.
IMPORTANT:
- Maintaining Connections: If you have multiple Instagram Business Accounts connected and actively used by your sources, make sure to keep them selected to maintain their connections.
- Select Associated Facebook Pages: Be sure to select the Facebook pages linked to your enabled Instagram Business Accounts. This step is essential. If you’re unsure which Facebook pages are linked, please refer to this guide for assistance.
- Enable All Permissions: Verify that all permissions are enabled for the selected accounts and pages.
Your screen should look like the sample below. If it doesn't, please contact us for assistance.
STEP 6. Click the (X) to close.
STEP 7. Click 'Continue as....' to return to Curator.
STEP 8. Voila ! Your connection is now fixed.
IMPORTANT : If your Instagram Business Account is associated to a Facebook account that’s currently listed on your Social Connections page, you’ll need to reconnect that Facebook account as well.
This means, after reconnecting your Instagram Business Account using the steps above, you should also reconnect the linked Facebook account. This ensures that permissions are updated and avoids invalidating your Facebook connection.
To do this, Simply go to your Connections page and add the account again via Add connection and select Facebook. See the screenshot below:
