Other Instagram-Related Common Concerns
Source connection issues prevent Curator from pulling content. Most problems stem from authorization errors, or account mismatches. Below are other common hiccups:
Instagram Business Account Not Working
Problem: For Hashtag, Mentions, Tagged & Collab, and Stories Source: If your Instagram Business account is already linked to a Facebook Page but, you may be experiencing a known issue on Facebook’s platform where the Instagram Business account does not appear, even though it is already properly associated with a Facebook Page.
Solution: Meta has recommended the following steps that would help resolve the issue:
Using the Instagram App or Instagram.com - switch the Instagram Business account back to Personal Instagram account. Here's Meta's guide.
Then convert or switch back to Instagram Business Account (see instructions here)
Add the connection again in your Curator account or here https://app.curator.io/company/connections
"No Instagram Businesss" or "Please check the Connection for Facebook.." Errors
Problem: The account may have been revoked due to recent account changes (such as changing password of Instagram and/or Facebook account), it may not have an associated Instagram Business account, or the Instagram Business account may not have been selected during the connection process.
Solutions:
Revoke the existing connection (Settings > Social Connections) and reconnect. Make sure you're logged in to the same Facebook account you are reconnecting.
Instagram accounts must be linked to a Facebook page. Since Instagram is owned by Meta, any connection to an Instagram Business account must go through a Facebook account that is an administrator of the linked Facebook Page. This means, you'll authorize Curator using your personal Facebook account.
Ensure that all Instagram accounts and their associated Facebook pages are selected in the connection process.
Check that all permissions are enabled.
If your Facebook sources use the same Facebook account as the Instagram (via Facebook) connection you’re reconnecting, reconnect the Facebook connection as well to ensure permissions remain synchronized.
Simply click Add connection, then select Facebook to reconnect.
Instagram Source Pulling Only 25 posts
Problem: Feed shows far fewer posts than expected.
Reason:
Due to recent API changes, this is no longer possible for particular sources.
The limit of 25 posts helps reduce strain on our servers, especially for Sources or hashtags with thousands of posts.
Sources will refresh regularly, pulling up to 20-25 of the most recent posts each time, keeping your feed updated with the latest content.
If you're using Facebook Page, Instagram Account, or Flickr Album sources and are on a paid plan, you can email us at [email protected]. Curator team can manually attempt to load those other or older posts that weren't pulled due to the initial cap.
Connection Expired
Problem: Source stopped updating; dashboard shows "Connection expired."
Solution: Social platforms require periodic re-authorization. Go to Social Connections, find the expired connection, and click Reconnect. Make sure you're logged in to the same Instagram account you are reconnecting.
For Facebook and Instagram (via Facebook) connections only: If you manage both Facebook and Instagram (via Facebook) connections using the same Facebook account, reconnecting one will need reconnecting the other to ensure permissions remain synchronized.
Simply click Add connection, then select Facebook or Instagram via Facebook to reconnect.
400 Session Invalid Error When Connecting Instagram Account
Problem: Cannot proceed connecting Instagram account due to Instagram's 400 session error.
Solution: Connect your Instagram account using the alternative steps below:
Your Instagram account must be linked to a Facebook page before proceeding.
Login to your Curator account
Add Instagram Account source through this link - Add Instagram Business Account Source
It will prompt you to connect a Facebook account — make sure it has admin permissions for the Facebook Page linked to the Instagram account
Check that all permissions are enabled and grant access.
Click Continue to return to the adding source page.
Proceed adding the source.
Future Activity Error When Connecting Instagram Account
Problem: Cannot proceed connecting Instagram account due to error: "OAuthException: Your account's future activity history off Meta technologies is currently turned off. Please visit account center to change it."
Solution: This is because Instagram checks for Off-Facebook Activity settings, and this is by Meta's security design. To resolve that setting must be turned on:
Your Instagram account must be linked to a Facebook page before proceeding.
Login to your Instagram account Instagram.com
Go to your Instagram's settings.
Then click on " See more in Accounts Center".
In the Accounts Center, click " Your information and permissions".
then "Your activity off Meta technologies" .
It'll open up a modal. In the modal, click " Manage future activity" .
Select " Connect future activity" and click "Confirm" to save the configuration.
Go back to your Curator account and proceed reconnecting or adding the source.
Still Having Issues?
If these steps don't resolve the problem contact support with your feed name, source type, and screenshot of the error message.