Curator
Styling & Publishing Feeds

Troubleshooting Embed Issues

If your Curator feed isn't displaying correctly on your website, these troubleshooting steps will help you identify and fix common embed issues.

Feed Not Appearing

If your feed doesn't show up at all:

  • Click "Publish": Make sure you've clicked the "Publish" or "Get Code" button in your Curator dashboard after creating or updating your feed

  • Check the embed code: Verify the code is pasted correctly with both the <div> container and <script> tag

  • Clear cache: Clear your browser cache and any website caching plugins

  • Check container ID: Ensure the div ID matches the ID referenced in the script

Many embed issues are caused by forgetting to click "Publish" or "Get Code" in the Publish page. This is the most common mistake.

Limited or Missing Posts

If your feed shows fewer posts than expected:

  • Check moderation settings: Posts may need manual approval in your Curator dashboard

  • Review filters: Auto-moderation rules may be hiding posts with certain keywords

  • Carousel Limitation: Certain styles, such as Carousel, can display up to 50 posts only. This limit is in place to ensure optimal performance and fast loading times.

  • Small Feed Container: Certain styles, such as Grid styles, are designed to be responsive, so the number of visible posts may vary depending on the width of the feed container on your website and the minimum post width set on your Publish page.

  • Other Feed filters: Check if any filters are active on your feed. You can review and adjust these by going to Publish > Filter tab.

Styling Conflicts

If your feed looks broken or misaligned:

  • CSS conflicts: Your website's CSS may override Curator styles. Use browser inspector to identify conflicts

  • Container width: Ensure the container div is wide enough for your chosen layout

  • Z-index issues: Other page elements might be layered over the feed

Use your browser's console (F12 → Console tab) to check for JavaScript errors that might block the feed from loading.

Feed Not Updating

Content should refresh automatically based on your plan's update interval. If it doesn't:

  • Wait for the update interval to pass (24h for Free, 60min for Pro, 15min for Business)

  • Check if your connection is active and valid on Social Connections page.

  • Check that the source account has posted new content

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