Resolving Connection Problems

Connection problems prevent Curator from accessing your social accounts. Most issues resolve by disconnecting and reconnecting with the correct permissions.

General Connection Issues

Connection Expired

Social platforms may require periodic re-authorization. When a connection expires, all sources using that connection stop updating.

Solution:

1. Go to Settings > Social Connections (https://app.curator.io/company/connections)

2. Find the expired connection

3. Click Reconnect

4. Ensure you're logged into the correct and same account in your browser

5. Grant all permissions

Network-Specific Troubleshooting

Instagram (via Facebook)

Instagram connection powers Instagram Business Account, Hashtag, Mentions, Tagged/Collab Posts and Stories sources.

Steps to resolve:

1. Go to Settings > Social Connections

2. Click Disconnect on the problematic connection (skip if already disconnected)

3. Click Reconnect or Add Connection > Instagram via Facebook

   Instagram Business Accounts must be linked to a Facebook page. Since Instagram is owned by Meta, any connection to an Instagram Business account must go through a Facebook account that is an administrator of the linked Facebook Page. This means, you'll authorize Curator using your personal Facebook account.

4. Click Continue with Facebook to redirect to Facebook— Make sure you're logged in to the same Facebook account you are reconnecting.

5. Click Edit access in the Facebook dialog

6. In Edit requested access:

   • Select all Instagram Business Accounts you want to use

   • Select their associated Facebook pages (each Instagram Business Account must be linked to a Facebook page)

   • Enable all permissions

7. Close the window (click X)

8. Click Continue as [your name] to return to Curator

9. If the associated Facebook account is also listed in Social Connections, please reconnect it via Add Connection > Facebook to update and sync the permissions

Facebook

Facebook connection powers both Facebook Page and Facebook Page Mentions sources.

Steps to resolve:

1. Go to Settings > Social Connections

2. Click Disconnect on the Facebook connection (skip if already disconnected)

3. Click Add Connection > Facebook— Make sure you're logged in to the same Facebook account you are reconnecting.

4. Click Edit access in the permission dialog

5. Select all Facebook pages and Instagram Business Accounts you want to access

6. Enable all permissions

7. Click Continue

X/Twitter

X/Twitter connection powers X/Twitter User and Hashtag sources.

Steps to resolve:

1. Verify you're on a Business plan or higher

2. Go to Settings > Social Connections

3. Find the X/Twitter connection and click Reconnect — Make sure you're logged in to the same X/Twitter account you are reconnecting.

4. Authorize Curator to access your account

TikTok

TikTok connection powers TikTok user and hashtag sources.

Steps to resolve:

1. Verify you're on a Business plan or higher

2. Go to Settings > Social Connections

3. Find the TikTok connection and click Reconnect — Make sure you're logged in to the same TikTok account you are reconnecting.

4. Grant all requested permissions

Reddit

Reddit connection powers subreddits and user profiles sources.

Steps to resolve:

1. Go to Settings > Social Connections

2. Find the Reddit connection and click Reconnect — Make sure you're logged in to the same Reddit account you are reconnecting.

3. Authorize Curator

Slack

Slack connection powers slack channel source.

Steps to resolve:

1. Go to Settings > Social Connections

2. Find the Slack connection and click Reconnect

3. Authorize Curator to access your workspace

Threads

Threads connection powers Threads user source.

Steps to resolve:

1. Go to Settings > Social Connections

2. Find the Threads connection and click Reconnect

3. Use the same Threads account you connected originally

4. Grant all requested permissions

Still Having Problems?

If these steps don't resolve your connection issue, contact support at [email protected] with your feed name, source type, and a screenshot of any error messages.